Raytheon Oakley Customer Support

At Raytheon Oakley, we view all of our customers as long-term partners, and as your partner, we will go to great lengths to make sure that your organization is successful in using our technology to maintain your security posture and respond quickly and accurately to any incident. Our support is not a call center; our support team is a blend of sophisticated, technical experts as well as seasoned investigators who can help with installation, deployment, operational and configuration issues.

Depending on your specific requirements, internal resources, and expertise, Raytheon Oakley Systems offers support to fit your needs:

• Premium Support – 24x7 web, email and phone support. Callbacks and escalations guaranteed within specific response times.
• Standard Support – 9 am to 5 pm MST, M-F (excluding federal holidays). Web, email and phone support.
• Documentation – Complete documentation for CoreView and SureView are available online.
• Updates – Software updates are provided on a regular basis, along with update procedures and release notes. On-site service is also available for major release upgrades.

We are happy to provide more information on our support offerings, even specifics on what we have done for other customers in the past who had special support needs. Email us at support@oakleynetworks.com or call us at 650-931-9300.